Terms & Conditions of Payment

for The Upcycling Business One Hour Mentorship Sessions

The House of Upcycling (the Vendor) acts as an agent venue for the purpose of securing payment bookings for mentorship sessions (Sessions). Once a booking has been paid for by the Buyer, the Vendor will contact them by email within 24-hours to confirm receipt thereafter passing the Buyer's payment less any commission together with contact details to the Mentor who will then make contact with the Buyer to make arrangements for the mentorship session to take place.

After payment has been made

Once payment has been made in full and the Buyer is in receipt of an acknowledgement email from the Vendor, all responsibility for the Session, its arrangement, effectiveness, suitability, duration and outcome passes to the Mentor. The Vendor has no control over any part of the Session and take not responsibility for the Mentor, their behaviour, credibility or suitability to host the Session.

Change of Mind

Buyers have the right to change their mind, cancel their order and receive a full refund before a Session takes place, up until 48-hours beforehand. After that time a Buyer has no legal right to cancel or receive a refund. Any requests for refunds and alterations of dates and times of Sessions should be make to the Mentor and not the Vendor. Mentors endeavour to accommodate any changes to bookings requested by Buyers however their decision is final.

Changing date and/or time of booking or giving the booking to someone else

In the event that the Buyer cannot attend the pre-arranged time and date arranged for the Session, if they contact the Mentor direct (and not the Vendor) before 48-hours of the time and date of the Session, they will be able to re-arrange the time and date and/or receive a full refund. After that time, re-arrangement may be available but this will be entirely at the Mentor's decision (the Vendor has no control over this). If the Mentor is unable to rebook the Session with the Buyer at another mutually agreeable time and date, the original fee paid to the Vendor for the mentorship session will not be refundable. 


If the Buyer is unable to attend a Session and wishes to transfer this opportunity, they must contact the Mentor (and not the Vendor) at least 48-hours before the time and date the Session. The decision whether the Session can be transferred will be entirely down to the Mentor (and not the Vendor). If the request is made after 48-hours before the arranged time and date of the Session, the fee will be forfeited. 

Nothing in the Terms & Conditions limits any liability which cannot legally be limited, including but not limited to liability for:

i)  Death or personal injury caused by negligence;

ii)  Fraud or fraudulent misrepresentation; and

iii) Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

  1. The Vendor limits their liability to the Buyer for any claim (whether arising in contract, tort or statute) for any loss or damage whatsoever suffered by the Buyer in relation to purchasing a Session to the total amount actually paid by the Buyer under this agreement. We exclude all liability for consequential damage (including but not limited to, loss of revenue or loss of profit) suffered by the Buyer in any way relating to the revision of the opportunity for the Buyer to purchase our products or the Buyer's exercise of rights under this agreement.

  2. We shall not be liable to the Buyer for any loss of profits, loss of sales or business, loss of agreements or contracts, loss of reputation, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of opportunity, loss of use or corruption of software, data or information, whether or not the type of loss was foreseen or reasonable foreseeable; or any special, indirect or consequential loss, costs, damages, charges or expenses suffered by you.

  3. The presentations made and any materials distributed by the Mentor are intended for a general audience and the Vendor does not guarantee that the information provided or the concepts, techniques and methods presented will work or be appropriate for the Buyer or any other individual in their personal and business circumstances.

  4. The Vendor takes no responsibility as to factual accuracy or how appropriate the advice provided by the Mentor to a Buyer is and cannot promise that their advice will produce any particular result for the Buyer.

  5. Neither the Vendor not Mentors (unless otherwise stated) are financial advisers, and a Buyer should not treat any recommendations, suggestions or ideas provided by either party or in the course of Session as advice in relation to potential investments or the conduct of your personal or business financial affairs, for which the Buyer should rely on advice from their own professional advisers.

  6. The Vendor cannot accept responsibility for the quality or effectiveness of any advice or services provided by any Mentors which the Vendor may mention or refer to, and any decision to buy any the services of a Mentor is done so entirely at the Buyer's own risk.


We will store and use any personal information we may collect about you in accordance with the GDPR and our Privacy Policy.

Force Majeure

Neither party shall be in breach of the terms & Conditions nor liable for delay in performing, or failure to perform, any of its obligations under the Terms & Conditions if such delay or failure result from events, circumstances or causes beyond its reasonable control.


Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by the terms set out herein.

Each party may disclose the other party’s confidential information:

  1. to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Terms & Conditions. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with these terms; and

  2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Terms & Conditions.

Entire agreement

The Terms & Conditions constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

Each party acknowledges that in entering into the contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Terms & Conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Terms & Conditions.

Nothing in this clause shall limit or exclude any liability for fraud.


Except as set out in these Terms & Conditions, no variation shall be effective unless it is in writing and signed by the parties (or their authorised representatives).


A waiver of any right or remedy under the Terms & Conditions or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Terms & Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Terms & Conditions or by law shall prevent or restrict the further exercise of that or any other right or remedy.


If any provision or part-provision of the Terms & Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the contract.


Any notice or other communication given to a party under or in connection with the Terms & Conditions shall be in writing and delivered by hand or sent by email to hello@thehouseofupcycling.com.

Any notice or communication shall be deemed to have been received if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause, business hours means 9.00am to 6.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.

This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.

Third party rights

Unless expressly stated otherwise, the Terms & Conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

Governing law

The Terms & Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.


Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Terms & Conditions of Sales

The House of Upcycling acts as a temporary Agent Venue where Buyers can, on occasions, purchase unique upcycled goods, art and craft items directly from House of Upcycling Members, Industry Partners.

Buyers are advised to read the following Terms & Conditions to ensure they are aware of their rights as well as what is expected of them as a Buyer. By shopping with the House of Upcycing, a Buyer is agreeing to this policy and the House of Upcycling's Terms of Use.

1.0 The House of Upcycling's Limitations as an Agent Venue

The House of Upcycling acts purely and solely as an Agent Venue for the purposes of purchasing an item which has been advertised on Instagram as part of the House of Upcycling Christmas Sale 2020. The House of Upcycling provides a venue for Buyers to discover and purchase from Sellers where the House of Upcycling is:

  • not a part of any transaction other than collecting and passing on the sales funds to the Seller

  • does not recommend purchase of any item advertised

  • offers no representation of the efficacy of a product

  • recommend buying from a Seller

  • has no responsibility for item sold (as detailed below)

By purchasing from this website, a Buyer understands that:

  • they are not buying directly from the House of Upcycling, but from a Member of the House of Upcycling, an Industry Partners or Creative Conversationists

  • The House of Upcycling does not pre-screen Sellers and therefore does not guarantee or endorse any items sold on this website or any content provided by Sellers (including photographs or language used in listings)

  • Each Seller who offers products via this platform has their own processing times, delivery methods and shop policies

2.0  Purchasing an Item advertised on the House of Upcycling website

When buying an item from the House of Upcycling website, the Buyer agrees they have:

  • Read the item description and any Seller's shop policies before making a purchase

  • Submitted appropriate payment for item(s) purchased together with delivery cost where required

  • Provided accurate contact information to the House of Upcycling

  • They are over 18

The House of Upcycling acts as an Agent Venue, facilitating a sale between a Buyer and a Seller. Once a payment is made:

  • funds will be forwarded to the Seller together with the Buyer's name, address, mobile number and email address

  • within 24-hours of purchase, the Buyer will receive an email from the House of Upcycling confirming the sale has been processed, confirming the Buyer's details have been passed to the Seller, together with Seller details including their name, business name, email address and website or Facebook page address.

3.0 Reporting a Problem with a Purchase

The House of Upcycling cannot be held responsibile or become involved with any problems of the following nature after a sale has taken place:

  • the condition of products upon receipt

  • the description of items provided on this website (whether actual or implied)

  • non delivery

  • late delivery

  • requests for refunds

  • cancellations

  • arragements to make good

  • item(s) not being as described

  • Seller failing  to disclose an item is damaged or missing parts.

  • Buyer receiving incorrect quantity of items

  • item advertised as authentic but is not authentic.

  • condition of the item is misrepresented (e.g., the item is described as new but is used)

  • item(s) ordered for a specific date or event were delivered out of time and item(s) rendered useless after that date

  • Seller did not ship the item(s) according to their processing time or the date agreed upon

  • cost of delivery disputes

  •  if a Buyer resides in the European Union, they may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which they may return an item for any reason however the House of Upcycling has no involvement with the Buyer's rights to withdraw and any matters of this nature should be addressed to the Seller

4.0  Payment

  • The House of Upcycling accepts all major credit and debit cards

  • We collects payments from Buyers at the time of the sale and pass payment directly to the Seller

  • We take our Buyers' security very seriously; all card payments made via www.thehouseofupcycling.com are processed by Wix Payment, a leading secure online payment gateway